Software
Callware
Our own tool for winning new clients by phone: one contact on screen, one keystroke per outcome, and no note ever gets lost.
Project facts
- Industry
- In-house tool · Sales
- Location
- Munich
- Timeframe
- since 2026, in development
- Services
Starting point
Winning new clients by phone rarely fails because of the conversation itself, but because of everything around it: lists in Excel, notes on scraps of paper, forgotten callbacks and no clear view of what actually works.
Goal
A tool in which our sales team does nothing but make calls: as few clicks per call as possible, every note saved securely, and data protection and opt-outs built in from the start.
Approach
Software
In call mode, there is always exactly one contact on screen, with all numbers, the history so far and the matching call script. One click dials, the timer runs alongside, the note saves itself and the outcome is logged with keys 1–9. The next contact loads right away.
A queue decides who comes next: due callbacks first, new contacts by priority, and repeat attempts only after a waiting period and, where possible, at a different time of day. Double-call protection keeps two people from calling the same contact.
Contact lists come in through an import wizard from Excel or CSV: columns are suggested, numbers converted to international format, duplicates detected and blocked numbers filtered out. The dashboard and reports show the daily goal, the reach rate and when decision-makers are easiest to reach.
Data protection as a feature: the data source and reason for interest are mandatory, a block list applies to every call and import, and permissions and logging are enforced on the server. Built with Python/Flask, HTMX and Chart.js in the ÖNALTECH design. Callware is an in-house tool. Need something similar? We build it custom for your sales team.
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